Draft pending owner review. This text may change before it is final.

Refunds and returns

In effect from 4 October 2026.

Dusk State sells digital services and digital items only. Nothing is shipped, so there is nothing to return. This policy explains when you can cancel, how refunds work and how long they take. It adds to your statutory rights; it does not reduce them. See also our store policy and terms.

In short

• Nothing has started yet: full refund.
• Consumers can cancel within 14 days, subject to the rules for services already started and digital items already accessed.
• Something we supplied is faulty or not as described: we fix it, or refund you.
• Subscriptions: cancel any time; access runs to the end of the paid period.
• Refunds go back to the original payment method within 14 days of being agreed.

Your right to cancel (consumers)

If you buy as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day of purchase to cancel without giving a reason. To cancel, tell us clearly, for example by emailing hello@duskstate.dev. You may use the model form below, but you do not have to.

• Services started at your request. If you ask us to start a check, report or audit within the 14 days and then cancel, we refund the price less a proportionate amount for what we have already done. Once the service is fully delivered at your request, the right to cancel ends.
• Digital items and unlocked reports. Before access starts, we ask you to agree to immediate access and to confirm that you lose the right to cancel once it starts. Your rights for faulty or misdescribed items remain.
• Subscriptions. You can cancel within 14 days of first subscribing and receive a refund less a proportionate amount for the days you used.

Business customers

The statutory right to cancel does not apply to business purchases. We still refund in full before work or access starts, and we apply the fault and non-delivery commitments below to everyone.

Faulty, incomplete or not as described

Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill, and digital content must be as described, of satisfactory quality and fit for purpose. If something falls short, tell us within 30 days of delivery. We will put it right (for example, by re-running a check or replacing an item) or, if we cannot, refund in part or in full. If we cannot deliver what we agreed, we refund in full.

Subscriptions

• Subscriptions renew automatically until you cancel. Cancel from your account or by email; cancellation takes effect at the end of the current period, and you keep access until then.
• For yearly plans, we email you at least 14 days before each renewal with the date and price.
• We give at least 30 days' notice of any price change, and you may cancel before it applies.
• We do not refund unused time in a period, except under your right to cancel, for a fault on our side, or where the law requires it.
• Seat changes take effect as shown at checkout. Removing a seat does not refund the current period.

Purchases made by an agent

A purchase an agent makes for you is your purchase and this policy applies to it. If an agent bought something you did not intend, tell us within 14 days and before delivery or access starts, and we refund in full. Agent orders are checked before payment, and we decline any we cannot fulfil.

Duplicate or incorrect charges

If you are charged twice or charged the wrong amount, tell us and we refund the difference as soon as we confirm it. Please contact us before raising a dispute with your bank; it is usually faster, and it does not affect your rights.

How to ask for a refund

Email hello@duskstate.dev from the address you paid with, and include your order reference or invoice number (shown on your order page and receipt). We reply within five working days. Agreed refunds go to the original payment method within 14 days, with no fee. Your bank may take a further 5 to 10 working days to show them. Discounted purchases are refunded at the amount you paid.

Model cancellation form

To Dusk State, hello@duskstate.dev: I hereby give notice that I cancel my contract for the supply of the following service or digital content: [description]. Ordered on: [date]. Name: [your name]. Email used for the order: [email]. Date: [date].

Complaints

If you are unhappy with how we handled a refund, reply to our email and ask for a review. We respond within 14 days. This does not affect your right to go to court in England and Wales.

Version refunds-2026-10-04.2. Dusk State, England and Wales.